Frequently Asked Questions
Do you come to my area?
We provide regular service to
clients in the East Bay (See Below for detailed cities
Service to other Bay Area Communities (Marin, San
Francisco, San Mateo, Napa, and Santa Clara Counties) may be available
on a limited basis, with additional charges for travel. Please call or
e-mail for more information.
Regular Service Areas:
Extended Service Areas (Extra Fees May
- Alameda County: Alameda, Albany,
Berkeley, Emeryville, Oakland, Piedmont, San Leandro
- Contra Costa: Alamo, Clayton, Concord,
Crockett, Danville, El Cerrito, El Sobrante, Hercules, Kensington,
Lafayette, Martinez, Moraga, Orinda, Pacheco, Pinole, Pittsburg,
Pleasant Hill, Richmond, Rodeo, San Pablo, Walnut Creek
- Solano County: Benicia, Fairfield,
- Alameda County: Dublin, Fremont,
Hayward, Livermore, Newark, Pleasanton, San Ramon, Union City
- Contra Costa: Antioch, Brentwood, Oakley
- San Francisco/Daly City
- Marin County: Corte Madera, Fairfax,
Mill Valley, Larkspur/Greenbrae, Novato, San Anselmo, San
Can you come in the evening or on the
We do have appointments available during the day,
evening, and on Saturdays. Evening and Saturday appointments are somewhat
limited and generally only available by advance appointment. We generally do not work on Sundays. Please contact us for more information.
How much notice do you need for an
Ideally, you should call or e-mail at least 1-2 days prior
to needing our services, since our schedule is very unpredictable.
However, if your pet is in need of immediate care, we will make every
effort to accommodate your needs as quickly as possible. Please be
aware that there may be additional charges for visits made on very short
notice. If you need our help relatively quickly, be sure to call,
since we can't always check e-mail throughout the day.
does the appointment take?
The length of the
appointment varies depending on the patient and your needs. For example,
if you would like to spend additional time with your pet before or
after the sedation or after the pet's passing, this may add time to
the length of the appointment. However, on
average, appointments typically last approximately 20-40 minutes.
If you feel that you may need additional time, just let us know at the
time of booking about your desires, so we can schedule it
Do you make a specific appointment time or is there a window
(like the phone company)?
When we set up the
appointment, we will generally agree on a specific time with a
window of approximately 30 minutes. This is needed to account for
traffic or other unexpected delays. While we make every effort to honor
your appointment time and rarely miss this window (currently better than
99% on time within that window), there are sometimes delays. On the
rare occasion that this happens, we will call to let you know about the
delay, whenever possible. So please be sure to give us a good
number to reach you at during the time of the appointment and let
us know if the timing is critical.
What kind of animals do you care
We can provide hospice and/or euthanasia for any
small animal including dogs, cats, pot-bellied pigs, rabbits/rodents,
birds, and reptiles.