Frequently Asked Questions
About Appointments

    Do you come to my area?
    We provide regular service to clients in the East Bay  (See Below for detailed cities listing).
    Service to other Bay Area Communities (Marin, San Francisco, San Mateo, Napa, and Santa Clara Counties) may be available on a limited basis, with additional charges for travel. Please call or e-mail for more information.

      Regular Service Areas:
    • Alameda County: Alameda, Albany, Berkeley, Emeryville, Oakland, Piedmont, San Leandro
    • Contra Costa: Alamo, Clayton, Concord, Crockett, Danville, El Cerrito, El Sobrante, Hercules, Kensington, Lafayette, Martinez, Moraga, Orinda, Pacheco, Pinole, Pittsburg, Pleasant Hill, Richmond, Rodeo, San Pablo, Walnut Creek
    • Solano County: Benicia, Fairfield, Vallejo
      Extended Service Areas (Extra Fees May Apply):
    • Alameda County: Dublin, Fremont, Hayward, Livermore, Newark, Pleasanton, San Ramon, Union City
    • Contra Costa: Antioch, Brentwood, Oakley
    • San Francisco/Daly City
    • Marin County: Corte Madera, Fairfax, Mill Valley, Larkspur/Greenbrae, Novato, San Anselmo, San Rafael

    Can you come in the evening or on the weekend?
    We do have appointments available during the day, evening, and on Saturdays. Evening and Saturday appointments are somewhat limited and generally only available by advance appointment.  We generally do not work on Sundays. Please contact us for more information.


    How much notice do you need for an appointment?
    Ideally, you should call or e-mail at least 1-2 days prior to needing our services, since our schedule is very unpredictable. However, if your pet is in need of immediate care, we will make every effort to accommodate your needs as quickly as possible. Please be aware that there may be additional charges for visits made on very short notice. If you need our help relatively quickly, be sure to call, since we can't always check e-mail throughout the day.


    How long does the appointment take?
    The length of the appointment varies depending on the patient and your needs. For example, if you would like to spend additional time with your pet before or after the sedation or after the pet's passing, this may add time to the length of the appointment. However, on average, appointments typically last approximately 20-40 minutes. If you feel that you may need additional time, just let us know at the time of booking about your desires, so we can schedule it appropriately.


    Do you make a specific appointment time or is there a window (like the phone company)?
    When we set up the appointment, we will generally agree on a specific time with a window of approximately 30 minutes. This is needed to account for traffic or other unexpected delays. While we make every effort to honor your appointment time and rarely miss this window (currently better than 99% on time within that window), there are sometimes delays. On the rare occasion that this happens, we will call to let you know about the delay, whenever possible. So please be sure to give us a good number to reach you at during the time of the appointment and let us know if the timing is critical.


    What kind of animals do you care for?
    We can provide hospice and/or euthanasia for any small animal including dogs, cats, pot-bellied pigs, rabbits/rodents, birds, and reptiles.

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Contact Us
Dr. Anthony J. Smith, DVM
Hercules, CA  94547
Phone:
510-381-3389
drajsmith@hotmail.com

-Providing Compassionate In Home End of Life Care for Pets-